Terms & Conditions

TERMS OF USE
The terms and conditions apply to all contracts between yourself and Troojo for the purchase of goods.
Your statutory rights are not affected by anything contained in these terms and conditions.

PAYMENT
Troojo uses PayPal for secure payments.
You will be directed to PayPal at the checkout page.
PayPal has over 170 million users worldwide. PayPal automatically encrypts your confidential information using the Secure Sockets Layer protocol (SSL), with the highest level of encryption key length.
 
REFUNDS AND EXCHANGES
We offer a full refund or exchange on all purchases returned in their original condition; unworn with hang tags attached in the condition they were sold in within 14 days of receipt of the order. We advise items are returned using a secure and insured delivery service such as Royal Mail Signed Delivery, as Troojo cannot accept responsibility for items not received. International customers should also use an insured carrier to return items.
Sale items can be exchanged within 14 days of receipt of the order, but cannot be refunded.

SHIPPING
UK Free over £50 | £0.00 | 1-2 Working Days
United Kingdom Standard | £4.00 | 1-2 Working Days
Europe | £10.00 | 5-7 Working Days
International | £15.00 | 5-10 Working Days
Please note during busy periods such as Sales and Christmas shipping may take longer.

SIGNING FOR YOUR ORDER
If delivery is unsuccessful the recipient must follow procedures to collect their parcel using the instructions left by the postal service. Items not collected will be returned to us, a re-delivery charge will then be issued in order to re-send your item(s).
 
CUSTOMS & DUTY
Sometimes goods may be delayed due to customs or weather.
The customer is responsible for ensuring all information is correct at the time of ordering to ensure goods are cleared.
Recipients outside the EU will be responsible for import duties, brokerage fees or clearance fees including any other charges.

DISPUTES
In the unlikely event of a dispute in relation to goods supplied, any matter will be governed according to english law, and shall be subject to the exclusive jurisdiction of the english courts.

New Customer

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By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.

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Returning Customer