Please note that working days do not include weekends or bank holidays.
Orders are sent within 1-2 days of receipt, once dispatched please view the table above for delivery times. All orders will be sent using an insured signed for service and a signature will be required upon delivery.
If you are unable to take delivery of your parcel, a calling card will be left requesting you collect your parcel from your local postal depot.
Items not collected from the depot will be returned to us, a re-delivery charge for the United Kingdom of *£4.00 will be issued in order to re-send your item(s).
*UK only (other countries will be charged the applicable shipping fee). At this time we do not ship to PO Box addresses.
If your order hasn't arrived or you have any queries please get in touch using the contact form.
Or alternatively you can contact customer services by emailing us at firstname.lastname@example.org
Shipping costs are non refundable.
Please be aware international orders outside the UK may be subject to import duties, custom charges or sales tax, these are all liable to the receiver.
Exchanges and refunds are all permitted for up to 14 days of delivery.
WE SHIP TO THE FOLLOWING COUNTRIES:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.
Australia, Barbados, Brazil, Canada, China, Hong Kong, Iceland, Jamaica, Japan, Malaysia, Mexico, New Zealand, Pakistan, Russia, Saudi Arabia, Singapore, Taiwan, Thailand, Turkey, United Arab Emirates, United States.