TERMS OF USE

The terms and conditions apply to all contracts between yourself and Troojo for the purchase of goods.
Your statutory rights are not affected by anything contained in these terms and conditions.

CUSTOMS & DUTY

Sometimes goods may be delayed due to customs or weather.

The customer is responsible for ensuring all infomation is correct at the time of ordering to ensure goods are cleared.

Recipients outside the EU will be responsible for import duties, brokerage fees or clearance fees including any other charges.

DISPUTES

In the unlikely event of a dispute in relation to goods supplied, any matter will be governed according to english law, and shall be subject to the exclusive jurisdiction of the english courts.

REFUNDS AND EXCHANGES

We offer a full refund or exchange on all purchases returned in their original condition; unworn with hang tags attached in the condition they were sold in within 14 days. Items must be returned using a secure and insured delivery service such as Royal Mail Recorded Delivery, as Troojo cannot accept responsibility for items not received. International customers should also use an insured carier to return items.

SHIPPING

United Kingdom | £4.00 | 2-4 Working Days
Europe | £10.00 | 6-10 Working Days
Rest of the World | £16.00 | 6-10 Working Days
Free Shipping Orders Over £100.00 | £0.00 | As Above
Please note during busy periods such as Sales and Christmas shipping may take longer.

SIGNING FOR YOUR ORDER

If delivery is unsuccessful the recipient must follow procedures to collect their parcel using the instructions left by the postal service. Items not collected will be returned to us, a re-delivery charge will then be issued in order to re-send your item(s).